Open Source CRM Opportunity May Be in the Cloud

Open source CRM software projects are growing in number, but analysts question whether they’ll meet with widespread acceptance by enterprises.

Rachel Flewelling of Info-Tech Research Group said flatly, “Our clients just aren’t interested in open source CRM, so we don’t do any research on it.”

Dale Vile, an analyst at Freeform Dynamics, strikes a similar note.

“While the enthusiasm for open source in the systems software arena is generally strong and growing, acceptance is much further behind when it comes to core business applications,” he said. “The overall trend in business apps is away from customization, particularly anything that involves code cutting, so the potential benefits of open source in terms of freedom to modify/derive are not really relevant.”

Read more at eCRM

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