In complementing the earlier Linux 3.16 file-system tests on an SSD (and the later Btrfs testing), here are benchmarks of EXT4, XFS, and Btrfs from the Linux 3.15 and 3.16 kernels being compared from a traditional rotating hard drive.
Customer satisfaction should be a priority for all ecommerce merchants. After all, Bain & Company is attributed for the statistic, “It costs 6-7 times more to acquire a new customer than to retain an existing one.” However, the lack of customer complaints does not necessarily mean that customers are satisfied.
Unlike a definitive good or bad, customer satisfaction more resembles a continuum. As 1 Financial Training Services shares, “96% of unhappy customers don’t complain. However, 91% of those will simply leave and never come back”. Have we convinced you to improve your customer service? If so, we’re helping you do just that with 7 proven ways to increase customer satisfaction for your online business.
1. Surprise Customers with Freebies
What is better than a freebie? A surprise freebie of course! Use the element of surprise to win customers over. Great examples for unexpected freebies? Try free shipping upgrades, complimentary samples, waived shipping fees, or even include swag (promotional items) in your packages. The best part about surprise freebies is that they can be implemented at your discretion. Once you run out of samples and swag, you simply stop giving them out. Check out this Tweet from a customer who received PrestaShop Swag.
2. “Under Promise, Over Deliver”
This time-proven motto has served many large companies. What does it mean? Be aware of the promises you make to your customer, then aim to deliver more than what was promised. Why does it work? By following this motto, you consistently meet customer expectations. By repetitively delivering this level of service, you covert buyers into loyal customers. As an added bonus, you’ll save money because it costs less to retain customers.
3. Be Clear and Concise
Avoid confusion by clearly outlining your products and service. An example? Ensure the checkout is clear and easy to use. Each Call to Action (CTA) button should lead customers to the next logical step in completing their purchase. Another example? Have a clear return policy. Guidelines that are unique to your store should be repeated. Specifically, if you don’t accept returns for products that are opened – specify in the return policy and the product description.
4. Anticipate Customer Needs
This is one of Ritz Carlton’s 3 steps in achieving the Gold Standard in customer service. It requires a deep and intimate understanding of your customers’ needs. Before a customer can think to raise a concern, address the issue. If someone is purchasing a gift, anticipate your customers’ needs by offering to send a packing list without prices. Addressing concerns before they become a concern keeps a customer happy because they were never unhappy to begin with.
5. Empathize and be Sincere
The late Maya Angelou once said, “[P]eople will forget what you said, people will forget what you did, but people will never forget how you made them feel.” The best way to get customers to remember the way you made them feel is to provide customer service fueled with empathy and sincerity. Unfortunately, there is no set formula for achieving this. There are however, great examples of customer service done right.
My favorite story tells how a, “desk clerk … delivered a pot of tea, gratis and unasked, to the room of a guest with a bad cold.” The customer probably can’t recall whether she had mint or honey tea, nor the desk clerk’s name. However, she will always remember the way she felt upon receiving that welcomed pot of hot tea. The sincerity behind the act is what made it stand out.
6. Shorten Response Times
In the age of social media, customers expect shorter response times. It may seem impossible to keep up if you are a one-man team. However, there are a few tips to quickly and efficiently address customer concerns. Start by creating customer service email templates. Here’s a sample:
For issues that arise frequently, create specific emails templates for that issue. Also shorten response times by leveraging social media as a customer service channel. Monitor your social media accounts for comments and questions. Address them daily by quickly answering their question, sending them to a page with the answer, or providing the email address for customer service.
7. Show Customers you Care
As you update your site, convey the benefits of each change to customers. This is especially helpful for changes that may seem like a disadvantage for customers. Take for example, Netflix, an American video streaming company who increased the price of their monthly subscription. They sent emails that:
Although the price increase is a still disadvantage for the customer, Netflix presented the issue in a positive light for customers. Netflix easily showed their customers they care by writing this email.
Are you doing your part in keeping customers satisfied? What works best? Share your methods in the comments below. If you don’t already have a method in place, which of these prevailing ways will you implement in your online store?
Just shy of one month since releasing Red Hat Enterprise Linux 7.0 (and one day past CentOS 7), Red Hat has announced today their latest major software launch: Red Hat Enterprise Linux OpenStack Platform 5…
GUADEC, the GNOME Users and Developers European Conference, is the largest GNOME event of the year, drawing contributors from all over the world. This year’s conference is approaching, and will be held in Strasbourg, from July 26 to August 1.
GUADEC is an invaluable opportunity for contributors to share what they have been working on over the past year, and to have face-to-face working sessions and meetings. As usual, it will consist of four days of presentations, followed by three days of BoFs (“Birds of a Feather” sessions).
Strasbourg looks set to be an excellent location for this year’s event. The local area has a strong Free Software community and, as the home of the European Parliament and European Court of Human Rights, is a highly symbolic city. Strasbourg is also known for its beauty, culture and food. As one of this year’s conference organisers said, “it is a lovely city, and we hope that attendees will fall under its charm”.
The schedule for this year’s GUADEC has now been published, and gives an idea of what we can expect from the event. GTK+ and the GNOME application development platform are a major theme, with talks on GTK+, GStreamer, geoclue and Wayland. Application development will also be a focus for this year’s event, with talks about core apps, such as Documents, Photos, Web and Boxes, as well as other applications, including Pitivi, Corebird and SDAPS, a paper surveying tool.
A number of talks cover exciting new developments in the GNOME project. Ones to watch include Christian Hergert’s presentations on GOM and Builder, Alberto Ruiz on Fleet Commander and Emmunuelle Bassi’s talk on the GTK+ Scene Graph.
As usual, the GUADEC schedule also includes important non-technical talks, on subjects such as usability testing, documentation, outreach, intellectual property and funding models for open source projects.
More details about this year’s GUADEC, including key note speakers and social events, will be made in the coming days and weeks. Watch this space.
The Linux 3.16 kernel is set to debut with a fair amount of new ARM hardware / SoC enablement, which in turn will soon benefit Fedora ARM users seeing as they are likely to lock onto this new version for the Fedora 21 release…
Das chinesische Ubuntu-Derivat Deepin ist in einer neuen Version erschienen, die es in zehn verschiedenen Sprachen gibt. Die benutzerfreundliche Linux-Distribution bringt eigene Anwendungen und eine eigene, farbenfrohe Desktop-Oberfläche mit
How to configure an NFS server and mount NFS shares on Ubuntu 14.04
Network File System (NFS) is a popular distributed filesystem protocol that enables users to mount remote directories on their server. The system lets you leverage storage space in a different location and write onto the same space from multiple servers in an effortless manner. It, thus, works fairly well for directories that users need to access frequently. This tutorial explains the process of mounting NFS share on an Ubuntu 14.04 server in an simple and easy-to-follow steps.
Digia has happily put out the first beta today of Qt Creator 3.2…
Succeeding last month’s NVIDIA 340.17 Linux driver beta is now the first official release in the 340.xx driver series for Linux / Solaris / BSD. The NVIDIA 340.24 driver was released this morning with new features but is heavier on the fixing side…
Nvidia has just announced the immediate availability for download of the Nvidia 340.24 video driver for Linux-based operating systems. The release includes numerous bugfixes, as well as a handful of improvements.
New features include support for controlling the FXAA (Fast Approximate Antialiasing) availability based on applications, using the GLAllowFXAAUsage application profile key, as well as the __GL_ALLOW_FXAA_USAGE environment variable, introduces support for G-SYNC capable monitors, an… (read more)
Michael Tremer has announced the release of IPFire 2.15 Core 79, the latest stable release of the project’s specialist Linux distribution for firewalls: “IPFire 2.15 Core Update 79 is finally arriving with many bug fixes and enhancements. Among the big changes with this update are lots feature enhancements….
It’s time for another monthly development update to the Unvanquished open-source, cross-platform first person shooter…
While LLVM’s Clang compiler is predominantly used on Linux, OS X, and BSD systems, the Microsoft Windows support has been a focus over the past several months and is reaching an improved state for building native Windows programs with Visual C++ compatibility…
Securing X2Go On Ubuntu Precise With WiKID Two-Factor Authentication
In this document we are going to demonstrate how to implement two-factor authentication from WiKID for remote desktop on an Ubuntu 12.04 server using X2Go.
Paweł Pijanowski had the pleasure of announcing last evening, July 7, the immediate availability for download of the 3.4 release for the GameOver edition of his SparkyLinux operating system. Powered by Linux kernel 3.14.7, the 3.4 release of SparkyLinux GameOver includes all the upstream updates from Debian Testing software repositories as of July 3, 2014.Support for installation on computers with the Unified Extensible Firmware Interface (UEFI) has been added, systemd is now used as the defau… (read more)
The DisplayPort MST support code that’s been in the works for several months is starting to land with the Linux 3.17 kernel that will be officially entering development stages next month…
Paweł Pijanowski has announced the release of SparkyLinux 3.4 “GameOver” edition, a Debian-based distribution designed for gaming enthusiasts: “SparkyLinux 3.4 ‘GameOver’ is out. It has been built on the top of SparkyLinux 3.4 ‘Annagerman’ and it’s fully compatible with Debian’s ‘testing’ repository. ‘GameOver’ is a special edition of….
X.Org Server 1.16 has been delayed. However, it’s not been delayed like in some of the more notorious past releases due to outstanding bugs, etc, but over letting in a late feature to this latest revision of the X11 server…
As a follow-up to the story from earlier about KDE Frameworks 5 being due out, the official release of KF5 ended up taking place this afternoon…
The much-awaited initial release of CentOS 7, a distribution built by compiling the source code for Red Hat Enterprise Linux 7, is out: “We would like to announce the general availability of CentOS 7 for 64-bit x86 compatible machines. This is the first release for CentOS 7 and….